Privacy Policy

Effective Date: 2025-01-01

At Naples Air Experts, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what we collect, how we use it, and the choices you have. It applies to our website and to the HVAC services we provide in Naples, Florida.

Information We Collect

When you contact us or request service, we collect information you give us directly. This includes your name, phone number, email address, service address, and details about your heating or cooling system.

We also collect some information automatically when you visit our website. This includes your IP address, browser type, pages you view, and how you found us. We use this to improve our site and make it easier for you to get help.

How We Use Information

We use your information to schedule appointments, send technicians to your home, provide accurate estimates, and complete the work you request. We also use it to follow up on service, answer your questions, and keep you updated on the status of your HVAC system.

With your permission, we may send you occasional tips, seasonal reminders, or special offers. You can opt out of these messages at any time.

Cookies and Tracking

Our website uses cookies and similar technologies to remember your preferences and understand how you interact with our pages. Cookies help us see which parts of the site are most useful so we can make them better.

You can control cookies through your browser settings. If you disable cookies, some features of our website may not work as intended, but you can still contact us by phone.

Analytics and Third-Party Tools

We use trusted third-party tools, such as Google Analytics, to measure website traffic and improve our services. These tools collect anonymous data about your visit, like the pages you view and how long you stay.

These third parties have their own privacy policies, and we do not control how they handle data. We only work with providers that follow strict privacy standards.

Data Sharing and Disclosure

We do not sell your personal information. We share it only with our own technicians and trusted partners who help us run our business, such as scheduling software or payment processors. These partners are required to keep your information confidential.

We may also disclose information if required by law, to protect our rights, or in connection with a merger or sale of our business. In those cases, we will take steps to protect your privacy.

Data Retention

We keep your personal information for as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need it, we securely delete or anonymize it.

If you would like us to delete your information, please contact us using the details below.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, loss, or misuse. These measures include secure servers, encryption, and restricted access to your data.

No method of transmission over the internet is completely secure, but we work hard to safeguard your information and review our practices regularly.

User Rights

You have the right to access, correct, or delete the personal information we hold about you. You can also object to or restrict certain processing, and request a copy of your data.

To exercise any of these rights, please contact us using the phone number or email below. We will respond promptly and in accordance with applicable law.

Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the new version on our website and update the effective date. We encourage you to review this page periodically.

Your continued use of our website or services after any changes means you accept the updated policy.

Contact Us About Privacy